Job Description

NEW ROLE OPERATIONS &CUSTOMER CARE MANAGER RUSSIAN SPEAKER ONLY 📍ABU-DHABI 📍Saadiyat, Abu Dhabi, UAE 🗣️Fluent Russian and English Looing for an organized, proactive and responsible specialist with solid experience in the UAE real estate market to support management across operations, CRM, developer relations and client care. Responsibilities - Manage and maintain Bitrix24 CRM, ensuring accurate data and compliance with company workflows. - Develop and implement internal policies, procedures and SOPs. - Handle daily office organization and administrative matters. - Coordinate team and business transfers, transportation and travel arrangements. - Coordinate and manage brokerage agreements with developers across Dubai and Abu Dhabi. - Build and maintain strong relationships with developers and project representatives. - Organize developer presentations, training sessions and broker tours. - Manage client communication and coordinate with developers, sales teams and other relevant parties. - Coordinate property key handovers and provide concierge support throughout the transaction process. - Support management with operational tasks, meetings and company events. - Follow up on assigned tasks and ensure deadlines are met. Requirements - Fluent Russian and English mandatory. - 2–3+ years of experience in UAE real estate. - Strong knowledge of the Dubai and Abu Dhabi real estate markets. - Experience with real estate developers and brokerage agreements. - Experience with Bitrix24 or other CRM systems. - Excellent organizational, communication and problem-solving skills. - Ability to manage multiple tasks independently and efficiently. - Strong customer-service and relationship-management skills. - UAE driving licence is an advantage.

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